Privacy Policy
1. Information We Collect
We collect the personal information you voluntarily submit through our contact form and chat widget, such as your name, company, email address, phone number and country. Our AI assistant also processes the messages you send to respond to your inquiries.
2. How We Use Your Information
We use your information to respond to inquiries, prepare quotations and proforma invoices, process orders, and provide customer support. We do not sell your personal data to third parties.
3. Cookies
We use a cookie to remember your language preference. Our chat widget may store a session identifier in your browser to maintain the conversation.
4. Third-Party Services
Our chat may connect to third-party AI providers and live-chat platforms to answer your questions and route you to a human agent. These providers process messages under their own privacy policies.
5. Data Retention & Your Rights
We retain inquiry data for as long as necessary to serve you. You may request access to, correction of, or deletion of your personal data by contacting info@starlingfireworks.com.